This Payment Policy describes how paying for CortexForge works. The Service at https://cortexforge.cloud is operated by RASTELITA UAB. This Policy forms part of the Terms & Conditions and should be read together with the Refund & Cancellation Policy.
1. Tokens
CortexForge operates on a prepaid token model. You buy a pack from the Pricing page, tokens are credited to your balance, and they are consumed as you use the tools. There is no subscription, no automatic renewal and no monthly minimum. Different tools and modalities consume different quantities of tokens — an estimated cost for each generation is displayed before you commit to running it.
Feature access bundled with a pack (for example, the full library of 115+ tools, priority speed, API access, custom templates or priority support) is available while you hold a positive token balance on your account. Once the balance drops to zero, those features are paused until the next top-up.
2. Prices, currency and taxes
Prices are shown on the Pricing page in EUR by default; USD, GBP and other currencies may be offered at checkout. Where the displayed price is in a currency other than the one your card is issued in, your card scheme or bank performs the conversion at its own rate and may add fees that are outside our control. EU VAT and any other applicable indirect taxes are added at checkout in accordance with the place-of-supply rules for digital services. Business customers in the EU may supply a valid VAT identifier so that the reverse-charge mechanism or any relevant exemption can be applied.
3. Ways to pay
Depending on your country and the provider handling your checkout, we accept major credit and debit cards (Visa, Mastercard and other schemes listed on the checkout screen) and digital wallets such as Apple Pay and Google Pay where these are supported.
4. Who processes the payment
Payments are carried out by third-party payment service providers, whose identities are shown on the checkout screen and on your receipt. Those providers act as separate controllers for the payment data they handle. We never see or store your full card number — we receive only limited transaction metadata (a transaction reference, the last four digits, the card brand and the settlement amount), which is what we need to issue receipts, maintain accounting records and investigate any disputes. The payment transaction itself is governed by the provider's own terms and privacy notice.
5. Charge and delivery
The charge is initiated when you confirm the purchase at checkout. Once payment authorisation is complete — including any Strong Customer Authentication step (3-D Secure) required by PSD2 — the tokens are credited to your balance and become immediately spendable. If authorisation fails, no tokens are added. If authorisation succeeds but the tokens do not appear on your balance, please contact us before attempting the purchase again so that we can reconcile the payment.
6. Declines, holds and duplicates
A declined payment does not capture funds, but your bank may show a short-lived authorisation hold that is released on its own schedule. If a charge appears on your statement without corresponding tokens on your balance, do not retry the purchase — write to [email protected] with the transaction reference and we will either credit the tokens or request the provider to reverse the charge.
7. Card data security
Card and wallet details are entered into fields served directly by the payment providers over TLS-encrypted connections; they do not pass through our own servers. Our providers hold the PCI-DSS certification appropriate for their processing volume, and we rely on their 3-D Secure and fraud-scoring workflows to reduce unauthorised card use. If a charge appears on your statement that you did not authorise, contact your card issuer at once and let us know in parallel.
8. Receipts and invoices
A basic receipt is emailed to your account address after every successful purchase and stored in your dashboard. For a full VAT invoice showing your business name, address and, where applicable, VAT identifier, complete the billing details in your settings before the purchase or ask us to reissue the invoice afterwards. Invoices are retained for as long as Lithuanian tax and accounting law requires (up to ten years).
9. Fraud and abuse controls
To protect the platform and its legitimate users, we run automated and manual checks on transactions. Where we reasonably suspect fraud, use of a stolen instrument, or a sanctions or export-control concern, we may decline, delay, reverse or place a hold on a payment and temporarily freeze the corresponding balance. If the concern turns out to be unfounded, we release the tokens or refund the payment. Where it is confirmed, we cancel the order and cooperate with card-scheme and law-enforcement investigations.
10. Chargebacks
Before disputing a charge with your bank, please write to [email protected] — most billing questions are resolved directly and quickly, and jumping straight to a chargeback may result in fees on your side. A chargeback opened without contacting us first is not a substitute for a refund request under the Refund & Cancellation Policy. Where a chargeback is filed, we may freeze the affected account and balance while the case is being investigated, and we reserve the right to submit evidence to the card scheme — including usage logs, IP addresses and evidence of delivery of the digital content. Chargebacks confirmed as fraudulent, or filed for tokens that have already been used, may lead to account closure and recovery of the amounts owed through ordinary legal channels.
11. Sanctions
CortexForge may not be purchased where doing so would breach applicable sanctions or export-control regimes, including those maintained by the EU, the UN, the UK and the US. By paying, you confirm that you are not located in, ordinarily resident in, or acting on behalf of, any party covered by those regimes.
12. Billing contact
For any question about a charge, an invoice, a VAT identifier or a failed payment, write to [email protected], providing the transaction reference from your receipt or bank statement.
Contact
RASTELITA UAB · Company code 308066375 · V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania · +370 666 54163 · [email protected]
