This Policy sets out how refunds and cancellations work for purchases made on CortexForge at https://cortexforge.cloud, operated by RASTELITA UAB. It forms part of the Terms & Conditions.

1. What you are buying

Access to CortexForge is measured in tokens purchased as one-off packs on the Pricing page. There are no subscriptions, no auto-renewals and no recurring charges — you top up whenever you need to. Tokens qualify as digital content and are delivered the moment your balance is updated.

2. Right of withdrawal (EU consumers)

Under EU consumer law, you typically have fourteen days to withdraw from an online purchase without providing a reason. For digital content, however, that right lapses once delivery has begun, provided that at checkout you (a) expressly consent to immediate performance and (b) acknowledge that doing so terminates the right of withdrawal. In practice: once tokens are credited to your balance and you begin spending them, the fourteen-day window no longer applies. If you have topped up but have not yet spent any of the new tokens, and you are still within the fourteen days, email [email protected] and we will refund the top-up in full.

3. Tokens once purchased

One-off top-ups are not subject to any subscription-style cancellation. Once purchased, tokens are non-refundable except under Section 2 above or Section 4 below, and tokens already spent cannot be refunded. Any expiry period attached to a specific pack is disclosed on the Pricing page prior to purchase.

4. When we refund or credit back

Beyond the statutory withdrawal right, we will refund or credit tokens back to your balance where: (i) a technical fault on our side has consumed tokens or prevented you from using them; (ii) a charge is duplicated, incorrectly calculated or otherwise clearly erroneous; or (iii) you notify us of an accidental top-up before spending any of the tokens. Where what we supply proves faulty or does not correspond to its description, your statutory rights under EU and Lithuanian consumer law continue to apply on top of anything set out here.

5. How refunds are paid

Approved refunds are returned to the original payment method, ordinarily within fourteen days of approval — the exact timing depends on the payment provider and your card scheme. With your consent, we may instead credit the equivalent value back to your token balance.

6. Enterprise agreements

Where a separate Enterprise or custom commercial agreement has been signed, its refund terms take precedence over this Policy to the extent they differ.

7. Contact

Refund and withdrawal requests: [email protected]

RASTELITA UAB · Company code 308066375 · V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania · +370 666 54163 · [email protected]

Unresolved disputes may be referred by consumers to the State Consumer Rights Protection Authority of Lithuania (VVTAT, https://vvtat.lt) or, from another EU country, to the European Consumer Centres Network (ECC-Net).